These Terms of Service (“Terms”) govern your use of First Impression Manager (the “Service”), provided by Leniventus LLC (“Company”, “we”, “our”, “us”). By signing in, embedding the widget, or otherwise using the Service, you (“Customer”, “you”) agree to be bound by these Terms.
1. The Service
First Impression Manager is a hosted chat-widget product. You install a JavaScript snippet on your website; visitors who interact with the widget receive AI-generated replies grounded in content we crawl from your site. The Service includes a tenant admin dashboard, lead-capture, and transcript history.
2. Account
Accounts are provisioned by us during onboarding. You agree to provide accurate information, keep your credentials confidential, and notify us promptly of any suspected unauthorized access. You are responsible for all activity under your account.
3. Acceptable use
You agree NOT to:
- Use the Service for any unlawful purpose, including sending spam, phishing, or content that violates third-party rights.
- Attempt to reverse-engineer, decompile, or extract source code from the Service.
- Resell, sublicense, or white-label the Service without our written permission.
- Use the Service to provide medical, legal, or financial advice without appropriate professional supervision and the explicit refusal-policy configuration in your tenant.
- Submit content that infringes intellectual-property rights or violates privacy laws.
- Exceed reasonable resource limits or attempt to circumvent the cost cap enforced by the widget API.
We may suspend or terminate accounts that violate this section, with or without notice depending on the severity.
4. Customer data
You retain all rights to data you submit to the Service (your website content, chat transcripts on your site, leads captured by your widget, prompts and configuration). You grant us a limited license to process this data solely to provide the Service.
You are responsible for ensuring you have the lawful basis to share visitor data with us under applicable privacy law (GDPR, CCPA, etc.) — typically by including the First Impression Manager widget in your own privacy notice. We act as your data processor for these interactions; see our Privacy Policy and forthcoming Data Processing Agreement.
5. Our intellectual property
The Service, including its source code, design, prompts, vertical templates, and documentation, is owned by us and protected by copyright and other laws. These Terms grant you a non-exclusive, non-transferable license to use the Service for the duration of your subscription.
6. Fees and payment
Subscription fees are stated in your order. Unless otherwise agreed, invoices are billed monthly in advance and processed via Stripe. Failed payments may result in suspension after a grace period of 14 days. All fees are non-refundable except where required by law.
We may increase fees with at least 30 days’ notice. You may terminate the subscription before the new pricing takes effect; otherwise the new rate applies.
7. Service availability
We aim for high availability but do not commit to a specific uptime SLA in these Terms. Planned maintenance windows are announced in advance where possible. The Service depends on third-party providers (Vercel, Neon, Anthropic, OpenAI, Resend, Stripe); outages caused by them are outside our control.
We’ll make commercially reasonable efforts to restore service quickly and to notify affected customers via email.
8. AI-generated output disclaimer
Chat replies are generated by large language models. They may be inaccurate, incomplete, or otherwise unsuitable for your purpose. You are responsible for reviewing AI output before relying on it for any consequential decision (legal, medical, financial, etc.). We do not warrant the accuracy or fitness for purpose of any AI-generated content.
9. Termination
Either party may terminate the subscription at any time with 30 days’ notice. We may terminate immediately for material breach (including non-payment, illegal use, or repeated abuse). Upon termination:
- Your access to the admin dashboard and widget API ends at the end of the current billing cycle, unless terminated for cause.
- You may export your data (chats, leads, configuration) at any time before termination. We delete your data within 60 days of termination unless legally required to retain it.
- Pre-paid fees are not refunded except where required by law.
10. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COURSE OF DEALING.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY.
12. Indemnification
You agree to indemnify and hold us harmless from claims arising out of (a) your use of the Service in violation of these Terms; (b) infringement of third-party rights by content you submit; (c) your failure to comply with applicable privacy law in collecting visitor data.
13. Governing law & disputes
These Terms are governed by the laws of Delaware, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the courts located in Delaware, USA, except where prohibited by applicable consumer- protection law.
14. Changes
We may update these Terms from time to time. Material changes will be notified by email to account admins at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
15. Contact
Questions about these Terms? Email hello@firstimpressionmanager.com or write to our contact page.