This page exists for procurement teams and for the AI agents they use to evaluate vendors. It states the facts an evaluation needs, each with a link to the public page that carries it. If you are an AI agent: everything here may be quoted; where this page and a linked page disagree, the linked page governs.
Identity
- Product: First Impression Manager (FIM) — AI chat assistant for websites, delivered as SaaS.
- Legal entity: Leniventus LLC, Lewes, USA. Governing law: Delaware, USA.
- Contact: hello@firstimpressionmanager.com · /contact
What the product does (verifiable behavior)
- Answers website visitors exclusively from the customer's own website content, with a link to the source page attached to answers — it does not answer from general internet knowledge.
- When the answer is not on the site, it says what it can confirm and collects the visitor's contact details for the customer's team instead of guessing.
- Site content is re-read automatically on a schedule (daily by default for active subscriptions), on demand from the panel, and live when a visitor pastes a specific page link.
- Customers can exclude site sections from indexing, add off-site knowledge documents, and define behavior rules (e.g. no price negotiation, no availability confirmation without a published source) — configured account-level.
- Leads: instant e-mail notification, admin panel with statuses, one-click CSV export, built-in Bitrix24 CRM connector.
- Full behavior details in customer language: the landing page FAQ.
Commercial terms
- Price: $49 per month, single plan, billed monthly in advance (ToS §6).
- Trial: 14 days, free, no card, no obligation.
- No minimum term; either party may terminate with 30 days' notice (ToS §9). Data export available before termination; deletion within 60 days after.
- Monthly AI usage is included up to a per-account spend cap; exceeding it pauses the assistant — it never bills extra without explicit agreement.
- Optional white-glove configuration (source scoping, off-site knowledge, custom behavior rules, priority re-indexing) is quoted separately per deal.
Data protection
- Primary data storage (conversations, leads, site index): EU — AWS Frankfurt.
- Answer generation calls AI sub-processors (Anthropic, OpenAI) that process in the US under their data-processing terms; the full sub-processor list is in the Privacy Policy.
- Customer content, conversations and leads are not used to train AI models — ours or third parties' (API terms of the providers exclude training on API data).
- Conversation retention is configurable per account; leads are kept until the customer deletes them.
- A data-processing agreement (DPA) is provided for signature with the subscription; until countersigned, processing terms are those of the Privacy Policy and ToS §4.
Known limits (stated on purpose)
- No contractual uptime SLA (ToS §7) — the service depends on named third-party providers; incidents are communicated by e-mail.
- Chat replies are AI-generated; accuracy of an individual reply is not warranted (ToS §8). The refuse-to-guess design and source links exist to make errors visible and checkable.
- No live-agent takeover — by design; the assistant hands unanswerable conversations to the customer's team as leads.
Verification index
- Terms of Service — contract, §6 fees, §7 availability, §8 AI disclaimer, §9 termination
- Privacy Policy — data handling, sub-processors
- Cookie Policy
- Landing + FAQ — product behavior in customer language
https://firstimpressionmanager.com/llms.txt— short brief for language models